Refund policy

I offer a 30-day return policy: you have 30 days after receiving your item to request a return.

To be accepted, a return must concern an item in the same condition you received it: unworn, unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, write to me at damonetpythias@mail.fr. If your return is accepted, I will send you a return shipping label, along with instructions on how and where to send your package. Items sent back without a prior return request will not be accepted.

If you have any question about a return, you can always write to me at damonetpythias@mail.fr.

Damages and issues
Please inspect your order as soon as you receive it and contact me right away if the item is defective or damaged, or if you received the wrong item, so that I can look into the issue and make it right.

Exceptions and non-returnable items
Some items cannot be returned: custom products (special orders or personalised items) and ebooks once downloaded with your express consent, as set out in my terms of sale. If you have a question about a specific item, please get in touch.

I also do not accept returns of sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the one you have and, once the return is accepted, place a new order.

14-day cooling-off period in the European Union
Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason and without giving a justification. As above, your item must be in the same condition you received it: unworn, unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
I will let you know as soon as I have received and inspected your return, and tell you whether the refund has been approved. If it is approved, you will be refunded automatically to your original payment method within 10 business days. Please remember that your bank or card issuer may need some time to process and post the refund.

If more than 15 business days have passed since your return was approved, please write to me at damonetpythias@mail.fr.